Check-in glitch causes airport delays

Check-in glitch causes airport delays

Passengers at Australian airports are facing long queues and flight delays today due to a global outage of computerised check-in systems used by Qantas and Virgin Australia.

Disgruntled travellers have taken to Twitter to express their frustrations at the disruption that has affected check-in terminals at major airports.

The system, called Amadeus, is experiencing outages worldwide, rumoured on internet forums to be due to a global time clock adjustment for a leap second that has gone wrong.

Qantas uses Amadeus for domestic and international flights, leaving counter staff to manually check passengers and baggage onto flights, triggering delays.

“Global issues with [Amadeus’] Altea system affecting check-in. Issue resolved and ports will be back online shortly. We’re sorry for the inconvenience,” Qantas announced via its Twitter account earlier today.

Comment is being sought from Qantas and Amadeus.

A Virgin Australia spokesman said the system outage has had only minimal impact on the airline, as it is used only for reservations on its long-haul international flights.

Its domestic reservations and short-haul international flights use a different check-in system and are not affected.

The departure of one Brisbane-Los Angeles flight was delayed an hour this morning, while the airline hopes the system will be restored in time for this evening’s Sydney-LA flight.

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